Examples of the difference advocacy can make

Non-instructed Advocacy

Jim, Jack and Joe are three individuals with severe learning disabilities.  All three gentlemen are supported by the same care provider and were initially referred because of concerns raised by one gentlemen's family member.  The initial concerns were financial inconsistencies and after further involvement with the three gentlemen, it was highlighted the careprovider had on numerous occasions, failed to provide a good standard of support/care to the three men, especially regarding financial issues.

Several service reviews have taken place and the main outcome is that the careprovider will be monitored for at least a year in order to prove that the mismanagement of the past will not continue to happen.  As an advocate I continue to monitor closely the support provision by regular meetings with the gentlemen and by talking to the care staff and checking the records of financial matters.

The overall outcome so far regarding the three gentlemen is that they have a better quality of life, more staff members provide better support and more activities.  The gentlemen now appear less anxious and are smiling a lot more.  Health appointments are now regularly arranged and attended, something that was delayed or omitted in the past.  The three gentlemen will continue to receive advocacy support until such time we are confident the gentlemen's rights of receiving adequate support are preserved.

 

(Names have been changed to uphold confidentiality)

 

Advocacy in Action

Robert is a young person with severe physical difficulties which means that he is confined to a wheelchair. Because of difficulties in terms of access with transport to the ramp at the back door of Robert's house, Robert had requested that the council installed an advisory disabled parking bay in front of the house.

At first the council refused to do this stating that there was adequate space at the rear of the house. This was not the case as it would prove impossible to open the rear doors of Robert's car in order to get the wheelchair in and out of the car.

I supported Robert to appeal against this decision and also was able to provide support for Robert to take the case to a councillor.

After a re-assessment of the cicumstances around Robert's request the original decision was overturned and the advisory disabled parking bay is now in place.

(Names have been changed to uphold confidentiality)

Advocacy in Action 2

John has suffered from a stroke and after that he has found it much more difficult to communicate and express his views. John has also found himself to lack in confidence as a result of that. John heard about advocacy by seeing a leaflet at his local community centre.

John got in contact with IANT and within a week received support from an advocate in parallel to his health support from a speech therapist and other health professionals. John met with his advocate regularly. He was originally interested in obtaining a blue badge which will allow him and the person who helps him to travel to different places with more flexibility. John achieved that, and more over, he and his advocate accessed information of different activities in his community. John also joined a fitness scheme and got more involved in his local community.

John and his advocate worked together at every part of the process and it was always John that came up with the ideas and his advocate supported him to explore them. John shared with his advocate that he had recently increased his quality of life and his confidence has also increased. When all the issues have been dealt with the advocacy partnership came to a conclusion. John thanked his advocate for listening and supporting him in what he described as difficult times. 

John even wrote in his feedback form that he would recommend the work of an advocate to other people who face problems similar to his. 

(Names have been changed to uphold confidentiality)

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IMCA - Making Decisions Booklet

Booklets are also available online at:

www.dca.gov.uk/legal-policy/mental-capacity/publications.htm

The Mental Capacity Implementation Programme published this booklet. It was written by Sue Lee at Speaking Up.

© Crown copyright 2007

Making Decisions Booklet.pdf
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